Your Privacy Is Our Responsibility
This policy clearly explains how your personal information is collected, stored, and protected on the btk1 platform.
btk1 ("we", "our", or "platform") treats the privacy of players in Bangladesh as a top priority. This privacy policy describes what information we collect when you use the btk1.cam website, how that information is used, who it may be shared with, and what steps we take to protect your information.
Please read this policy carefully. By registering with btk1 or using our services, you will be considered to have agreed to the terms of this privacy policy.
1 What Information We Collect
To ensure a safe and reliable gaming experience on the btk1 platform, we may collect the following categories of information:
Identity Information
Your full name, date of birth, nationality, and government-issued identification details (such as your national ID number).
Contact Information
Email address and other contact details provided in your account.
Financial Information
bKash, Nagad, Rocket, or Upay account numbers, transaction history, and details of deposits and withdrawals.
Technical Information
IP address, browser type, device type, operating system, and cookie-related data.
Gaming Activity Information
Betting history, win and loss records, game preferences, and time spent on the platform.
Communication Logs
Records of your conversations with our support team via live chat or email.
2 How We Collect Information
btk1 collects your information in the following ways:
- Information you voluntarily provide during the registration process.
- Documents submitted during the account verification (KYC) process.
- Financial transaction details during deposits and withdrawals on our platform.
- Browsing behaviour data collected through cookies and similar tracking technologies.
- Technical information collected automatically while you use our website.
- Information provided when contacting the support team via live chat or email.
Cookie Policy
The btk1 website uses cookies. Cookies are small text files stored on your device. They help us improve the functionality of our site, remember your preferences, and ensure the security of the platform. You can disable cookies by changing your browser settings, though this may affect some features of the site.
3 Purpose of Using Information
We use the information collected from you for the following lawful purposes:
Account Management
Creating, managing, and maintaining your account, and verifying your identity to recognise you.
Service Delivery
Information is used to process deposits, withdrawals, and bonuses, and to keep your gaming experience running smoothly.
Security and Fraud Prevention
Information is used to prevent unauthorised access to accounts, fraud, and money laundering.
Customer Support
Information is used to respond to your requests and complaints and to provide 24/7 live chat support.
Marketing Communications
Informing you about promotional offers, bonuses, and updates based on your consent.
Legal Compliance
Information is used to comply with applicable laws and regulations and to report to regulatory authorities.
4 Information Sharing and Disclosure
btk1 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:
- Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete financial transactions.
- Technology Partners: Software and infrastructure providers that help operate our platform, who are required to comply with our privacy standards.
- Legal Obligations: Information may be disclosed in response to court orders, legal processes, or lawful requests from government authorities.
- Fraud Prevention: Information may be provided to relevant authorities in connection with investigating fraud or illegal activity.
- Business Transfers: Information may be transferred in the event of a merger, acquisition, or asset transfer, though the terms of this policy will continue to apply.
Outside of the above cases, we do not share your information with any third party without your explicit consent.
5 Information Security Measures
btk1 applies industry-standard security measures to protect your personal information:
SSL Encryption
All data transmissions are secured with SSL/TLS encryption, which prevents interception by third parties.
Access Controls
Only authorised staff have access to specific data, and all access is logged.
Regular Audits
Our systems and processes undergo regular security audits to identify and address vulnerabilities.
Please note that no method of transmitting information over the internet is 100% secure. We make every effort to provide industry-standard protection, but complete security cannot be guaranteed.
6 Information Retention Period
btk1 retains your personal information in accordance with the following policy:
- Active Accounts: We retain your information while your account is active and keep it updated as needed.
- Closed Accounts: After an account is closed, certain information is retained for a specified period to meet legal and regulatory requirements.
- Financial Records: Financial transaction data is retained for the mandatory period required by law.
- Marketing Data: Information used for marketing communications is deleted when you withdraw your consent.
After the designated retention period, information is securely deleted or safely anonymised.
7 Your Rights and Controls
You have the following rights regarding your personal information:
Right to Access
You can request to know what information we hold about you and to receive a copy of it.
Right to Correction
If your information is incomplete or incorrect, you can request that it be corrected.
Right to Deletion
In certain circumstances you can request that your information be deleted, though if legal obligations exist it may not be fully removed.
Right to Withdraw Consent
You can withdraw your consent for marketing communications at any time. This will not affect any processing carried out before the withdrawal.
Right to Restrict Processing
In some circumstances you can request that the processing of your information be restricted.
Right to Lodge a Complaint
If you have concerns about how your information is being processed, you can contact us directly.
To exercise these rights, email [email protected] or contact our 24/7 live chat support.
8 Protection of Minors
btk1 is for users aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21. We carry out an age verification process at the time of registration.
If it comes to our attention that someone under the age of 21 has created an account, that account and the associated information will be deleted immediately.
9 Third-Party Services and Liability
btk1 uses various third-party services for payment processing, game supply, and technical infrastructure. These service providers operate under their own privacy policies. btk1 is not responsible for the privacy practices of these third parties.
We only work with third parties who are able to meet our privacy standards and with whom we have data processing agreements in place.
10 Changes to the Policy
btk1 may update this privacy policy from time to time. If changes are made, we will publish the updated policy on this page with a new date, and for significant changes we will attempt to notify you by email.
If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend that you review this page regularly.
Have a question about your privacy?
Contact us for any questions or requests regarding the privacy policy. Our support team is available 24/7 to assist you.